EMiR Support

This folder contains articles to help solve queries about your EMiR system. Please be aware that these fixes are dependent on which switches are active and available in your system, and which Modules and Extensions you own

What To Do If You Get An Error Message
Before you report an error message in EMiR, there are a few things you should do. Take a screenshot of the error or note down the error code Try to re...
Fri, 31 Jul, 2020 at 3:55 PM
How to Create a Consolidated Invoice
To create a consolidated invoice you first need to update the customer to state that they have consolidated invoices. Head to the customer View Custom...
Fri, 31 Jul, 2020 at 4:12 PM
How to Force Close EMiR
If you encounter an instance where EMiR is not responding, you may need to force close the programme to restart it. You can do this by accessing Task Ma...
Thu, 9 Jul, 2020 at 10:29 AM
ADS error 7022: maximum index levels exceeded
Ensure that all users are logged out of EMIR. Restart ADS service to clear any open connections. Delete the data dictionary ([app dir]\data\emirdic....
Wed, 25 Nov, 2020 at 2:12 PM
How to Delete a Duplicate Job
If you want to delete a job (e.g. if you have created a duplicate by accident) you can delete it by going to Jobs|Cancel Job. If EMiR won't allow...
Fri, 31 Jul, 2020 at 4:33 PM
'No Licenses Left' Error
If you are trying to log into EMiR and are faced with an error message that says 'No Licenses Left' it means that too many people are logged into ...
Fri, 31 Jul, 2020 at 3:50 PM
How to Reopen a Job
If you accidentally close a job, don't worry! You can reopen it by heading to Data|Utilities|Job Utilities|Change Job Status Simply enter the...
Fri, 31 Jul, 2020 at 4:26 PM
How to See the Monthly Revenue by Customer
To get a monthly revenue figure (in previous months) for a customer you can head to Reports|Customer Reports|Customer Activity Report You can then con...
Fri, 31 Jul, 2020 at 4:23 PM
How to Export a Customer List to Excel
You can export all customer and their contacts out of EMiR to a CSV file. Head to Data|Exports|Customers by Salesman You'll see a window as b...
Fri, 31 Jul, 2020 at 4:20 PM
How to Set Up a New Bank Account Code
You can add a new bank account code yourself via Finance|Maintenance|Bank Accounts You need to have the option to set up multiple bank accounts enable...
Mon, 17 Aug, 2020 at 3:26 PM